FAQ

SHIPPING AND POLICY

We offer free worldwide shipping on all orders over 300€.

Pick-up from Kimmo Halme Atelier Showroom may be chosen as a delivery method.

PRICES AND POSTAGE

We use Finnish postal service for domestic shipping.

On international orders we use DHL Express for deliveries.

Prices are in euros and they include Finnish tax 24% (VAT). International customers are responsible for their country’s customs, taxes, duties and/or VAT fees. Kimmo Halme reserves the right to change the prices.

ESTIMATED DELIVERY TIMES

Our estimated delivery is 3-4 weeks, due to the fact that we make every hat by hand and to order. We do our very best to keep that timeline, but sometimes it is simply not possible. If you have a special request for the shipping schedule, or need a more defined date, please do not hesitate to contact us and we will do our best to accommodate your wishes.

Shipping fees:

Finland: 3,90€ / order

EU countries: 10€ / order

non-EU countries: 15€ / order

We offer free shipping on all normal price products once orders are over 300€.

PAYMENT TERMS

We accept Visa and Master Card, Visa Electron and Debit cards. 

We accept payments via PayPal.

PRIVACY

We won’t provide any third party with your private data.

PRODUCT colors

We try our hardest to ensure the colours in our photos are as accurate as possible. Please note that colours may differ due to differences in screens and devices.

APPLICABLE LAW

This User Agreement shall be governed by the laws of Finland.

RETURNS

All of our hats are made to order on customer measurements and for that reason it is not possible to return orders. All of our hats are made to a very high standard and we hope that you will be happy with your order. However, if you are unhappy for whatever reason, do not hesitate to contact us and we will do everything we can to help you.